Privacy Policy

Privacy Policy

At Handy Things Personalized, we care about your privacy. We believe in transparency, and we’re committed to being upfront about our practices, including how we treat your personal information. This policy explains our privacy practices for www.htpstore.ca, Payments, and other services provided by Handy Things Personalized (HTP).

We process your personal information to run our business and provide you, the customer, with the services you requested. By accepting our Terms of Use, you confirm that you have read and understand this policy; including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services.

By using the Services, you acknowledge that HTV will use your information in Canada. We will transfer personal information only  which we are permitted, by law.

The information we receive/collect

While providing our Services, we collect or receive your personal information in a few different ways. We obtain the categories of personal information listed below from the following sources: directly from you, for example, from forms you complete or during registration; indirectly from you based on your activity and interaction with our Services, or from the device or browser you use to access the Services; from our vendors and suppliers that help provide HTV services you may interact with (such as, for example, for payments or customer support). Often:

Registration, Account Setup, Service Usage: In order to use the Services, you will need to submit a valid email address. If you register, you will need to submit a name associated with your account. You may modify that name through your account settings. You need to provide this information to enable us to provide you with the Services. Additional information such as billing and payment information (including billing contact name, address, telephone number, and credit card information), a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service. For example, we need a physical postal address if you are buying something on the Site for delivery. We may store credit card information and other information provided to us during checkout, for billing and payment purposes, and to process your transaction. To authenticate a payment, you will need to respond to a prompt from your card issuer and provide additional information, such as a correct response to a question, a password, or a passcode. In order to use certain products or services on HTP, information that you submit through the order process will not be displayed publicly and will only be used internally by HTP.

Profile: You may provide your name and other personal information (such as birthday, gender, location) in connection with your account and activity. You can edit or remove this information through your account settings.

Automated Information: HTP automatically receives and records information from your browser or your mobile device when you visit our site, your IP address or unique device identifier, cookies, and data about which pages you visit and how you interact with those pages in order to allow us to operate and provide services. This information is stored in log files and is collected automatically. We may also receive similar information (like, for example, IP addresses and actions taken on the device) provided by a connected Internet of Things device such as a voice-activated assistant or Smart device. This information is used to prevent fraud and to keep the Services secure.


We obtain location information you provide in your profile or your IP address. With your consent, we may also determine location by using other information from your device, such as precise location information from GPS or information about wireless networks or cell towers near your mobile device. We use and store information about your location to provide features and to improve and customize services, for example,  policies for services; for local content, search results, and recommendations; for delivery and mapping services. If you have consented to share your precise device location details but would no longer like to continue sharing that information with us, you may revoke your consent to the sharing of that information through the settings on your mobile device. Certain non-precise location services, such as for security and localized policies based on your IP address or submitted address, are critical for the Site to function. We will only share your geolocation details with third parties (like our mapping, payments). You may also choose to enable access to your mobile device’s camera to upload an image.

Contact from Handy Things Personalized

On occasion, HTP will need to contact you. Primarily, these messages are delivered by email. We may do this specifically because of a transaction. To approve an order, to notify you about your order (shipping etc.). Every account / guest account is required to keep a valid email address on file to receive messages. HTP may also contact you by telephone to provide member support or for transaction-related purposes or if you request that we call you. HTP may reach out to you by telephone, in order to provide you with customer support regarding an order. You can update your contact preferences in your account settings.

Some messages from HTP are service-related and necessary for members and Guest Checkout users. You understand and agree that HTP can send you non-marketing emails such as those related to transactions, your account, security, or product changes. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, service availability, and correspondence with HTP Support team

HTP does not send out marketing material.

Disclosure

We respect your privacy. HTP will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy.

You can control your privacy settings through the opt-out buttons in your account settings. Please note that some changes to your privacy settings may take a few days to take effect.

When you access or use our services, we collect, use, share, and otherwise process your personal information for the purposes described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:

  • Necessary to perform the contractual obligations in our Terms of Use and in order to provide services to you;
  • You have consented to the process, which you can revoke at any time;
  • Necessary to comply with a legal or regulatory obligation, a court order, or to exercise or defend any impending or asserted legal claims;
  • You have expressly made the information public;

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received, for example encryption is used for certain information (such as credit card numbers) using TLS (transport layer security). Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we can’t guarantee its absolute security.

Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure.. If you have any questions about the security of your personal information, you can contact us at info@htpstore.ca.

Policy changes

We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on the website, (ii) sending you an email about the changes.

Contact

If you have any questions:

Contact at info@htpstore.ca or by phone 519-290-3967

Write to us:

Handy Things …Personalized
51 Fyfe ave
Woodstock, Ontario, Canada,
N4S 3S5

Last updated on September 7, 2021